NeedhamAir Reviews and Testimonials

A few kind words

Needhamair prides itself on getting difficult jobs done well, and for over a generation, we’ve been doing just that. We appreciate that we’re not perfect, but we are confident that we provide good service and value for money for a vast majority of our clients.  Here are some of our most recent reviews:

by Michael R on Residential – Subiaco

All in, great job by Ahren and the boys. Clean, efficient and took care of the tiled roof.
Much appreciated.

Michael R

I just wanted to pass on my thanks to the young gentleman who serviced my air conditioner. He was very thorough and professional and happily answered all my questions.
This was a very positive experience and I wanted to commend him to his work place.

Lorna W

Dear Mr Needham,

Design system, supply, and installation of Mitsubishi Electric Unit

Phew !! – glad its achieved – the installation of a Ducted Air Conditioning System that is effective, silent and efficient – and the Mitsubishi Electric PEA Series is meeting all the superlatives proclaimed, Wi-Fi et al.

Why the relief ? you may question. Its only another challenge overcome by NeedhamAir.
Yes! but not so for the homeowner, especially when its an existing luxury home, and the proud homeowner has to consider the trauma of workmen invasion, furniture protection, and floorcovering, for the disassembly and removal from the roof-space of the double storey home, of existent plant, ducting, electricals, outlet grills and gas piping. When all of this has to come down a spiral staircase the risks for collateral damage loom very large.

My 550 sqm luxury home was constructed 17 years ago and at that time a prominent Perth air-conditioning firm designed and fitted 2 air-conditioning Units. The design was flawed – one Unit had to serve the top and part bottom, zone allocations were a mix up, airflows out of balance, and the controls a clumsy affair. The noise above the bedrooms from inside the roof was rather loud, and the outside units very noisy. When operated the impact on our electrical bill was huge, so the system was only operated about 10% of the time each year. Early this year one Unit ceased due to compressor fusion. It beggars belief that the same firm offered to again supply 2 Units to serve the same configuration of ducting.

We scanned the industry for a firm not only with high expertise in design, and installation, but also with the commitment to deliver. We wanted that firm to firstly understand the unique configuration of our house in relation to the art of air, to have the interest and ability to design accordingly, then remove the former system with the least collateral damage, and install a revised system to deliver air-conditioning of the highest standard at a fair price. Our first selection was NeedhamAir and surprisingly we did not have to go elsewhere.

Dean, Design Engineer and Sales Consultant reviewed what we had and provided two solutions for our consideration. Dean appreciated the site conditions, displayed great technical insight, answered our interrogations, and was patient in explaining our concerns at every corner over a period of 2 weeks. This relationship and visit to the Subiaco showroom inspired confidence for the installation, which factor weighed the most in our decision.

It so happened that within 3 days after our negotiations with Dean, he advised that an opportunity came up for an early installation within the next 2 days. The price was fair and competitive, all bases of specification were expertly covered, so the hard decision to give the order was a little easier.

The installation team arrived on time and fully equipped. Under the leadership of Rod, liaison was very reassuring. Dean made an early site visit. Rod and his the team worked in a quiet and diligent manner all. All exhibited a respectful and caring attitude to our home as if it was their own. Mark the Electrician and his assistant performed likewise. Moving materials and equipment out and new in, up and down the spiral staircase, was unnerving for us, but no damage was done. The job was done within 1.5 days.

Please pass on our thanks and comments to your A Team for delivering a level of customer service and commitment to excellence which I thought had long disappeared in the industry.

Regards

Frank C

Just wanted to express a Big Thank You to Chad who carried out the repairs to our unit last week.
This guy really impressed us and his knowledge and professional approach to our problems.
It would be remiss of us to fail to express our sincere thanks for service this young man delivered.

He is a great technician and represented your company very well.

Bill T

by G&J Griffiths on Commercial – Fremantle
Mitsubishi Electric Ducted System x2, Salter Point

Hi Paul
Thanks all went well yesterday.
Funds have been transferred to your account this morning.
Please thank you guys for their work. They were a great team to work with.
Regards
G&J Griffiths

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The best brands. No exceptions.

Mitsubishi Electric Actron Air LG

Needhamair Heating & Cooling Group

1300 633 342 all areas
sales@needhamair.com.au

We welcome you in to our showroom at Home Base in Subiaco, where we have multiple functioning displays so you can experience how our systems look, feel and sound. We aim to get even the most discerning client excited about the world of air conditioning!

Head Office & Showroom

18/55 Salvado Road
Subiaco, Western Australia 6008

Business Hours
8:00am – 5:00pm Monday to Friday
10:00am – 2:00pm Saturday


Manufacturing & Production

23 Montreal Street
Fremantle, Western Australia 6160

Business Hours
8.00am – 5.00pm Monday to Friday
Closed Saturday